To our HYPER iCONiC community,
Please read on to stay updated on the latest shipping estimates and any impacted delays. We'll continue to keep updating this page to stay transparent and provide information to help you track progress on your orders.
Due to the challenges with USPS shipping during the holidays, we'll make sure our customers receive their orders. If any order is confirmed lost, has sat in pre-shipment for more than 20 days, or mishandled by USPS, we will ship you a replacement right away.
HOW LONG DOES DELIVERY TAKE?
Currently, all orders have continued to take an average of 3-5 business days for in-house processing and production. Orders are also made-to-order, which means we have zero waste inventory and this allows us to provide significantly more design options than other brand retailers. Our UK ship point orders are handed over to USPS and are taking 7-10 business days to deliver and all music, tv/movie, gaming, icons/brands merch shipped from Alabama facility take 4-6 business days to deliver.
Please know we are working hard to minimize any delays as much as possible, and doing everything we can to get orders delivered to you.
CAN I CANCEL OR CHANGE MY ORDER?
Orders can only be adjusted or canceled within 6 hours from the time an order is placed. For immediate cancellation, please login to your account or view your order status page that was emailed to you, and click on "CANCEL" or "EDIT". You can also message us via email at email@example.com but there may be a delay in our response due to the increased customer requests, please note we will try process your request as soon as possible and let you know if we were able to update your order accordingly.
NOTE: Please be sure to double-check your email and shipping address to avoid missed notifications or delivery failures.
MY TRACKING STILL SAY PRE-SHIPMENT, WHEN WILL IT SHIP?
This is an issue with USPS skipping their origin scan to save time on shipping. We're seeing only minor delays with some orders and have often seen the tracking information to update only when the package has reached the final destination zip or at times once the order is delivered. We have re-shipped dozens of orders only to find that the original order is arriving as we send out the replacement. Due to the tracking delays on USPS's end, we will not be re-shipping orders unless they are 20 days past the date of pre-shipment, when the order was shipped from our facility.
IS MY ORDER COMING?
Yes, we guarantee that our customers will receive their order. If the order is confirmed by USPS as a lost package, or if the package went to a wrong address, or even if the package just disappears into the Bermuda Triangle and 20 days has passed from the date of pre-shipment when the order was shipped from our facility—we will do everything we can to ensure your receive your order.
For more information on who we are, our merch, returns/exchanges, and more — please visit our FAQ page.